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Subscription FAQ


FAQ

  1. When do you open, and when can I take SCTC courses?
  2. Are there any benefits to being an SCTC Corporate Subscriber?
  3. How can one become a subscriber?
  4. When will I be able to start registering my employees for training?
  5. How do I update subscription information when there are changes?
  6. What do subscribers need to do to take a safety course?
  7. I have lost my ID. Can I still take courses?
  8. How do I replace my lost badge?
  9. Do you take credit cards or personal checks?
  10. What is the best way to register trainees?
  11. What advantage is Online Registration?
  12. What can the contractor do to help the Online Registration process?
  13. How do I register trainees if I cannot access the Internet?
  14. How often do I need to update my training?
  15. Where can I find a list of courses that are offered at SCTC?
  16. How long do these courses take to complete?
  17. What is a passing grade for the courses?
  18. Why can't I register for my courses?
  19. How do I get to the Safety Council of Texas City?

 

Business and Training Hours

1. Question: When do you open, and when can I take SCTC courses?

Answer: Information can be found by looking at the Hours of Operation on our website.

 

Subscription at SCTC

2. Question: Are there any benefits to being an SCTC Corporate Subscriber?

Answer: Some of the benefits include, but not limited to:

  • Lower training costs
  • Ease of payment via invoicing
  • Online registration, training history of trainees, and more
  • Many more benefits call (409) 948-9009 and find out more

3. Question: How can one become a subscriber?

Answer: To begin the online process, scroll up and click the New Subscription link on the right side of this page.

4. Question: When will I be able to start registering my employees for training?

Answer: After your subscription fee is paid, you will be given login information to start registering your employees for the training they need.

5. Question: How do I update account information when there are changes?

Answer: SCTC currently has a form that can be filled out online with the account information. The form is located inside your SCTC account under the User Profile tab. Please fill in as much information as listed.

 

Registration and Training

6. Question: What do subscribers need to do to take a safety course?

Answer: All subscriber applicants MUST be pre-registered for safety training for a specific date and class by online registration.

If no pre-registration is submitted - your employee will be asked to contact his or her company, or made to pay at time of service at Basic Subscriber rates.

7. Question: I have lost my ID. Can I still take courses?

Answer: You are required to provide a photo ID which can be State or Federal (driver license, passport, military, official school ID, State issued ID)

8. Question: How do I replace my lost badge?

Answer: Bring proper ID and check in at the registration desk. Replacement fee is $10.00

9. Question: Do you take credit cards or personal checks?

Answer: SCTC accepts VISA, MasterCard, and American Express cards for payment. Checks are also accepted.

10. Question: What is the best way to register trainees?

Answer: SCTC strongly encourages its subscribers to register all courses using its Course Registration module located in our system, SNAP-CAP. Contact Technology Services at (409) 948-9009 x8 for information if you are not familiar with the process.

11. Question: What advantage is Online Registration?

Answer: During SCTC's peak training period (turnarounds), anyone who has been registered online has priority over those who are requesting training as Basic Subscribers. Lines move faster allowing quicker access to the CBT lab. During off peak training periods, less time is spent at the registration desk, which helps the trainees get back to the job site more quickly.

12. Question: What can the contractor do to help the Online Registration process?

Answer: SCTC has found that the most common errors that occur are the trainee's name and/or social security number is not correctly entered when being processed Online. If you have trouble with the registration process, please contact us so that we can troubleshoot any problem that may be occurring.

13. Question: How do I register trainees if I cannot access the Internet?

Answer: SCTC will help with registration if you do not have another source to access the Internet.

14. Question: How often do I need to update my training?

Answer: Most of our training courses are good for 12 months and need to be updated according to the expiration date that is printed on the identification badge

15. Question: Where can I find a list of courses that are offered at SCTC?

Answer: You can look at our Course Outline and Fee Schedule and see a listing of courses as well as the associated fee.

16. Question: How long do these courses take to complete?

Answer: Information can be found by looking at our Course Outline and Fee Schedule Information provided on our website.

17. Question: What is a passing grade for the courses?

Answer: Most of the CBT courses require that you make a score of 80 or better. Basic Plus™ and Basic Plus™ Refresher require a grade of 70 or better. Passing grade requirements for specific courses can be located on the Course Outline and Fee Schedule.

18. Question: Why can't I register for my courses?

Answer:

  1. Verify that you have met all the requirements listed in the Facility Requirements.
  2. If you believe you meet all the requirements, but are still unable to register the courses, please call SCTC at (409) 948-9009 x8.

19. Question: How do I get to the Safety Council of Texas City?

Answer:

  1. Under "Contact Us" select "Location Maps" or click here.
  2. Place the address in the available field and click "Get Directions".
 

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